The Securities and Exchange Board of India (SEBI) has reported a productive month for its digital oversight operations. Through the upgraded SCORES platform, the regulator successfully addressed more than 5,500 investor grievances in May, effectively reducing the pending backlog.
Data indicates that despite receiving nearly 5,000 fresh complaints during the same period, the system maintained a high velocity of resolution. On average, market entities processed and responded to these investor concerns within a five-day turnaround window.
Key enhancements to the resolution process include:
- Implementation of the SCORES 2.0 framework
- Multi-tiered review structures for oversight
- Automated routing to ensure prompt action
These systemic upgrades are designed to foster greater trust in the marketplace by ensuring that retail investors receive timely attention to their disputes, solidifying SEBI’s commitment to robust investor protection standards.
